• Where are your warehouse located? Can I have a tracking number?
• We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.

• We currently only have warehouses located in the United States.

• Can I pay in my local currency?
• The currency will be set to USD by default, this is converted to your currency once you reach checkout. Or you can choose to view items in your local currency by changing the settings in the top right corner. 

• I ordered 2+ items, but only received one... where's my order?
• We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!

• Why have I not received any order confirmation details?
• Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice.
• If you believe you may have entered your email incorrectly, please contact us and we will fix it for you. 

• What is your refund policy?
• Making YOU happy is our number one priority.  If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

How do I contact you?

If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at info@ohpineapple.com and we will reply to your inquiry.